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About Mopet e-bike warranty
Important information regarding use
When you need to return the parts and repair them, please contact us firstly. We aren’t able to deal with your warranty request without confirmation from our customer service team.
Any item returned to us should include a short note as to why it's back and your details (name, contact number, original order number & where it was purchased from). This will make it easier for us to process the item and lead to a quicker resolution.
The courier company will refuse to collect it if it is not packaged appropriately e.g. securely boxed to prevent damage in transit.
NOTE: This information is very important- any problems just get in touch!
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